All items are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page
|100% Buyer Protection (BP)||Satisfaction Guaranteed (SG)|
|Coverage of return policy||7 calendar days||14 calendar days|
|Change of mind||Not Available||Available|
|Money back guarantee||Yes||Yes|
|Lazada verified-service of sellers||Yes||Yes|
Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
Requirements for a valid return:
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery – Wrong Product||✓||✓
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|Quality – Damaged Product||x||x||✓||x||✓|
|Quality – Defective||x||x||✓||✓||✓|
|Quality – Product Condition||✓||✓||✓||✓||✓|
|Delivery – Parts Missing||✓||x||x||✓||✓|
|Website – Incorrect Content||✓||✓||✓||✓||✓|
|Product – Does Not Fit (Not applicable to fashion items from overseas sellers)||✓||✓||✓||✓||✓|
|Customer – Change of Mind (not applicable for items from overseas)||✓||✓||✓||✓||✓|
|Not As Expected||✓||✓||✓||✓||✓|
– In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
– Milk formula products are returnable except for “change of mind” request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
– In the event that you have received damaged products, please contact Lazada Malaysia within 48 hours to expedite the claim process
→ Click the below box to select item(s) that you wish to return
You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.