Choice Fun Organizers | Return Policy
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Returns & Refunds

What is the Returns policy?

All items are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page

100% Buyer Protection (BP)Satisfaction Guaranteed (SG)
Coverage of return policy7 calendar days14 calendar days
Change of mindNot AvailableAvailable
Money back guaranteeYesYes
Lazada verified-service of sellersYesYes

Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Can I return an item after the Return Policy coverage days?
  • Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection and 14 calendar days for items under Satisfaction Guaranteed.
  • If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
  • You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc.)
  • Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on-Delivery
  • Include printed Shipping Label and Tax Invoice in each return package box
  • Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for return YOUR RETURN MUST BE :
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Delivery – Wrong Product
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Quality – Damaged Product x x x
Quality – Defective x x
Quality – Product Condition
Delivery – Parts Missing x x
Website – Incorrect Content
Product – Does Not Fit (Not applicable to fashion items from overseas sellers)
Customer – Change of Mind (not applicable for items from overseas)
Not As Expected

 

NOTE:

– In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.

– Milk formula products are returnable except for “change of mind” request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.

– In the event that you have received damaged products, please contact Lazada Malaysia within 48 hours to expedite the claim process

→ Click the below box to select item(s) that you wish to return

How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.